Rosehill Tenants' Voice

Rosehill Tenants' Voice (RTV) is the newly formed Scrutiny Panel. The panel is made up of 6 members and they undertook training early in 2021 to look at services to recommend improvements.

During 2021 RTV have undertaken various reviews of Rosehill policies and services and produced reports which have been presented to the Management Committee for consideration:

File Description	File	Size
Rtv Report 1 Service Standards Jun 21		331KB
Final Report For Committee Annual Report		167KB
Report For Committee Rent Arrears Policy		322KB

RTV are independantly facilitated and the next area of work they will be looking at will be rent arrears management.  If you would like to get involved just contact us.

Recruiting to Tenant Panel Now!!!!!!

Do you want to make a difference to how services are delivered at Rosehill?  We are currently recruiting to our tenant scrutiny panel and need you to help.  Do you have approximately 3 hours a month to share your experience and help shape services for the future?

Benefits to you: 

• Full Training Given
• Recognised Volunteer Status
• Great for CV Building
• Make New Friends
• Make a Difference!
• Influence Service Delivery

The aim is to increase the impact of your voice as a tenant  by establishing a clear structure and timetable for scrutiny each year.  This will be undertaken in partnership with the panel once membership has been increased.  A  Scrutiny Strategy has been written as a foundation for the group to work on.

The panel's functions will include:

• Checking that services reflect customer priorities and deliver value for money
• Monitoring performance and information from all Rosehill’s services
• Identifying trends and challenging weak performance
• Looking at how Rosehill’s service delivery compares to other RSL’s, including benchmarking data.
• In depth examination of how a particular service is planned and delivered
• Reporting service review outcomes and recommended improvements actions are reported to the Management Committee.