There are certain circumstances where tenants will be charged for repair work carried out, including:
- Repairing damage caused wilfully, negligently or accidentally by the tenant, anyone living with the tenant or visitors to the tenant’s house.
- Undertaking work/repairs, which are the responsibility of the tenant e.g. changing light bulbs, additional keys or fobs.
- Undertaking work on tenants’ behalf as requested by them e.g. installing showers, light fittings.
To find out more about what repairs you could be charged for and how the charging process works please see the Rechargeable Repairs Policy.