Mobile Vaccination Unit
A mobile vaccination unit for both Flu and Covid will be at Morrisons Cardonald on Tuesday 19th October 2021 - for more information click here
A mobile vaccination unit for both Flu and Covid will be at Morrisons Cardonald on Tuesday 19th October 2021 - for more information click here
In preparation for most of the Covid-19 restrictions being lifted from 9th August, we are increasing the number of days the staff team are working in the office to 3 days a week from the 9th. This is a significant step towards resuming “normal” service and re-opening the office.
Although we are not quite there yet, our staff will continue to provide advice, support and assistance to our tenants, whether working from home or from the office. The office will remain closed for a while yet but due to the increased presence of staff in the office, we are now offering our tenants appointments to visit the office and speak to a staff member. We fully recognise that it doesn’t suit everyone to speak on the phone or use text or email to discuss issues.
From Monday 9th of August, if you would prefer to speak to a staff member, face-to-face, please phone the office to arrange an appointment. We continue to follow Scottish Government guidance in relation to exercising caution when opening up work places again. Therefore, we will continue to apply a range of Covid-19 safety measures to protect both our staff and our tenants. When phoning to make an appointment the staff member will talk you through what to expect when you visit the office.
We hope it won’t be long before we can fully open the doors again to our tenants and other customers
Rosehill takes security seriously across all its operations and now more than ever cyber security has become a top priority. As another layer of security checks on the effectiveness of our systems, we first applied for Cyber Essentials Accreditation last year and were successful in obtaining it. Cyber Essentials is a simple but effective, UK government backed scheme to help organisations to protect themselves against a whole range of common cyber attacks. Accreditation is renewed on an annual basis and we are pleased to report that our renewal application was successful and we have achieved Cyber Essentials Accreditation for another year.
We had hoped that by now we would have been close to returning to as “normal” a service as possible. However, the news before Christmas of a new variant of the virus, and the First Minister’s public announcement on Monday 4th January 2021, has meant yet again we have had to review what level of service provision we can offer during this new lockdown.
Our office
Repairs and Gas Servicing
We have now moved to an emergency repairs service only for all of our tenants. This will include:
· No Toilet Facilities
· No wash facilities
· Water penetration damaging electrical fittings
· Isolation of dangerous/faulty electrical items
· FULL Central Heating breakdowns (Electrical or Gas)
· Serious Concern for tenants/ occupants welfare
Due to the importance of the annual gas service, we are working closely with our contractor to ensure we can continue to carry out these services for as long as possible.
If you or a member of your household has coronavirus or associated symptoms or are self-isolating, then you must let us know when reporting an emergency repair or arranging a gas service. We may need to consider an alternative means of assisting you.
Cyclical Maintenance
In accordance with Scottish Government guidelines all indoor cyclical works have currently been suspended. Gutter cleaning will continue due to the external nature of the works.
Planned works
In accordance with Scottish Government guidelines all planned works have currently been suspended.
Close Cleaning at Priesthill Tenements
The cleaning of the closes at Priesthill will continue. If you are a tenant of these closes please ensure that you maintain social distance to the contractors whilst they are within the closes. The contractor will be undertaking the usual clean but will be paying extra attention to touch areas such as handrails and door handles.
Open Space Maintenance
The winter open space maintenance programme is in operation and will continue during the current restrictions. Please ensure that you maintain social distancing to the contractors when they are in your area.
Bulk Uplift
Glasgow City Council restarted the bulk uplift service on the 10th December 2020, however this is due to change towards the end of January. Please ensure you have reported any bulk you may have before the 20th January 2021 to ensure that it is removed by the Council. You can report bulk through the online form at www.glasgow.gov.uk/bulkywaste or via the My Glasgow app.
Support to Tenants
If you feel that there is any support you need and we haven’t contacted you yet please let us know. We may also be able to refer you to partner organisations for help with things like shopping or problems with social isolation.
Anti-Social Behaviour
Anti-social behaviour will not be tolerated and action will be taken against any tenant who acts in an anti-social manner. This includes having house parties and playing loud music.
Rent
There are a variety of ways you can pay your rent without the need to leave home. Direct Debit or direct bank payment methods are available. If you would like to discuss changing to a non-contact payment method please contact the Income Team who will assist you to do this.
If you are struggling to pay your rent due to a change in circumstances or reduction in working hours please contact us immediately. Rosehill’s Income Team will be able to discuss with you ways that we can help you to pay your rent.
Ongoing Updates
Tel No: 0141 881 0595
Email: admin@rosehillhousing.co.uk
In January 2020 all frontline staff at Rosehill received certificated dementia awareness training.
The training was delivered by Alzheimers Scotland. Staff all felt the training was excellent and eye opening.
They also felt that the training has given them the tools to deal with customers who have been diagnosed with any form of dementia in a more empathic and supportive manner.