Corona Virus Update January 2021
We had hoped that by now we would have been close to returning to as “normal” a service as possible. However, the news before Christmas of a new variant of the virus, and the First Minister’s public announcement on Monday 4th January 2021, has meant yet again we have had to review what level of service provision we can offer during this new lockdown.
Repairs and Gas Servicing
We have now moved to an emergency repairs service only for all of our tenants. This will include:
· No Toilet Facilities
· No wash facilities
· Water penetration damaging electrical fittings
· Isolation of dangerous/faulty electrical items
· FULL Central Heating breakdowns (Electrical or Gas)
· Serious Concern for tenants/ occupants welfare
Due to the importance of the annual gas service, we are working closely with our contractor to ensure we can continue to carry out these services for as long as possible.
If you or a member of your household has coronavirus or associated symptoms or are self-isolating, then you must let us know when reporting an emergency repair or arranging a gas service. We may need to consider an alternative means of assisting you.
In accordance with Scottish Government guidelines all indoor cyclical works have currently been suspended. Gutter cleaning will continue due to the external nature of the works.
In accordance with Scottish Government guidelines all planned works have currently been suspended.
Close Cleaning at Priesthill Tenements
The cleaning of the closes at Priesthill will continue. If you are a tenant of these closes please ensure that you maintain social distance to the contractors whilst they are within the closes. The contractor will be undertaking the usual clean but will be paying extra attention to touch areas such as handrails and door handles.
Open Space Maintenance
The winter open space maintenance programme is in operation and will continue during the current restrictions. Please ensure that you maintain social distancing to the contractors when they are in your area.
Glasgow City Council restarted the bulk uplift service on the 10th December 2020, however this is due to change towards the end of January. Please ensure you have reported any bulk you may have before the 20th January 2021 to ensure that it is removed by the Council. You can report bulk through the online form at or via the My Glasgow app.
Support to Tenants
If you feel that there is any support you need and we haven’t contacted you yet please let us know. We may also be able to refer you to partner organisations for help with things like shopping or problems with social isolation.
Anti-social behaviour will not be tolerated and action will be taken against any tenant who acts in an anti-social manner. This includes having house parties and playing loud music.
There are a variety of ways you can pay your rent without the need to leave home. Direct Debit or direct bank payment methods are available. If you would like to discuss changing to a non-contact payment method please contact the Income Team who will assist you to do this.
If you are struggling to pay your rent due to a change in circumstances or reduction in working hours please contact us immediately. Rosehill’s Income Team will be able to discuss with you ways that we can help you to pay your rent.
Tel No: 0141 881 0595