At Rosehill we consult with our tenants, applicants and the general community on matters which affect them and the delivery of our services.
Proposed Business Plan Priorities 2020/21
We are currently consulting with our tenants on the business plan priorities for the coming year. The Committee have highlighted a number of key priorities and we are looking for views on these.
Views can be expressed via Survey Monkey on the following link. https://www.surveymonkey.co.uk/r/B78JTBY
Responses should be sent by no later than Friday 18th September 2020
In the past year we have consulted on a variety of topics:
Unacceptable Actions Policy - This consultation is for Rosehill tenants only
We recently consulted on our proposed Unacceptable Actions Policy. This Policy sets out Rosehill’s approach to the relatively few tenants or other customers whose actions or behaviour we consider unacceptable when engaging with us. The policy has been written to try to ensure that other tenants and customers and our staff do not suffer any disadvantage from people who act in an unacceptable manner. As with all our policies which affect how we deliver our service, before implementing we ask our customers to comment on the content of the policy. Your views were collected via a survey on Survey Monkey. There were 6 positive responses and Committee passed the policy at its August meeting.
Complaints Handling Procedure - This consultation is for Rosehill tenants only
We recently consulted on our Complaints Handling Procedure
Complaints give us valuable information we can use to improve service provision and customer satisfaction. Our Complaints Handling Procedure enables us to address a customer's dissatisfaction and may help us prevent the same problem from happening again. For our staff, complaints provide a first-hand account of the customers’ views and experience, and can highlight problems we may otherwise miss. Handled well, complaints can give our customers a form of redress when things go wrong, and can also help us continuously improve our services.This Policy describes how we will deal with any complaint received. There were 6 positive responses and Committee passed the policy at its August meeting.
We sent out a consultation invitaton in Autumn 2018 for our updated Adaptations Policy. We received three responses to the consultation, all very positive about the proposed changes and this policy was implemented in January 2019.
We invited customers to be included in the implementation of the new website. The young people from our youth employability group have given their input to this website and the plan to implement a community website. Also a degree student gave input to the structure of the site. All staff were also involved in the design.
Annual Plan of Activities/Priorities:
All tenants where contacted to give their views on theplanned activities and Business Plan priorities for 2019/20. We received 3 responses to this consultation. The responses supported the planned activities and didn't suggest any changes.
Despite inviting tenants to get involved in the formation of our Annual Report we only received two responses. One person has given in depth comparison with other RSL's annual plans and suggestions on changes to our report. The report was published at the end of October 2019
Rechargeable Repairs Policy:
We have recently reviewed the policy on Rechargeable Repairs. Unfortunately we received no responses to this review.
Rent Increase 2020/2021
We consulted on our proposed rent increase. The consultation document was sent to all Rosehill Tenants. The consultation will closed on Monday 20th January 2020.