At Rosehill we consult with our tenants, applicants and the general community on matters which affect them and the delivery of our services.
In the past year we have consulted on a variety of topics:
Unacceptable Actions Policy - This consultation is for Rosehill tenants only
We recently consulted on our proposed Unacceptable Actions Policy. This Policy sets out Rosehill’s approach to the relatively few tenants or other customers whose actions or behaviour we consider unacceptable when engaging with us. The policy has been written to try to ensure that other tenants and customers and our staff do not suffer any disadvantage from people who act in an unacceptable manner. As with all our policies which affect how we deliver our service, before implementing we ask our customers to comment on the content of the policy. Your views were collected via a survey on Survey Monkey. There were 6 positive responses and Committee passed the policy at its August meeting.
Complaints Handling Procedure
We recently consulted on our Complaints Handling Procedure
Complaints give us valuable information we can use to improve service provision and customer satisfaction. Our Complaints Handling Procedure enables us to address a customer's dissatisfaction and may help us prevent the same problem from happening again. For our staff, complaints provide a first-hand account of the customers’ views and experience, and can highlight problems we may otherwise miss. Handled well, complaints can give our customers a form of redress when things go wrong, and can also help us continuously improve our services.This Policy describes how we will deal with any complaint received. There were 6 positive responses and Committee passed the policy at its August meeting.
Rent Increase 2021/2022
We consulted on our proposed rent increase. The consultation document was sent to all Rosehill Tenants. We contacted over 100 tenants and received 50 responses mostly positive. The committee approved the 0.9% increase at its meeting in January 2021.